If you are located within Australia, NZ, Asia or Europe, we recommend using our Australian site.
DELIVERY & SHIPPING COSTS.
| Destination | Cost | Delivery Time |
|---|---|---|
| Australia & New Zealand |
Orders up to $80AUD: $10 |
Express Post: Arrives in 1-2 business days (Metro Areas Only) |
| Israel |
Orders up to $150AUD: $40 |
Express Post: Arrives in 2-4 business days (Metro Areas Only) |
| Rest of the World* |
Orders up to $150AUD: $20 |
Express Post: Arrives in 2-4 business days (Metro Areas Only) |
| PO Box |
See above costs for your destination. Express Post is unavailable for delivery to PO Boxes. |
Standard Post: Arrives in 5-7 business days (Metro Areas Only) |
Orders received before 2pm will be shipped on the same day.
Please allow up to 1 week to dispatch during sale periods, especially during our Boxing Day & EOFYS sale period and when there are multiple public holidays.
*Unfortunately we do not deliver to Russia, Indonesia, Caribbean Netherlands or Guam.
Please be aware we are unable to deliver express to PO Boxes. If you choose a PO Box for your shipping address, it will be delivered via Standard Post.
Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid.
Once your order has been picked up from our warehouse, you'll receive an email from the courier company with a tracking number & delivery estimate.
All orders are shipped with an Authority to Leave – These give the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.
As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please give our customer service team a call on (02) 6680 7403 to see if they are able to catch it before it is on it's way! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!
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