Frequently Asked Questions

Please allow up to 5 business days for orders to be dispatched. You will receive shipping updates and tracking via email as soon as your order is shipped.

Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalized.

Items purchased on sale can only be returned for store credit, no refunds are available. A $10 fee will be deducted to cover return shipping costs.

All sale item returns must be lodged by emailing customerservice@afends.com. Unfortunately, we are unable to process sale returns via our online returns portal.

If you need to return full-priced and sale items together, please contact customer service directly so they can lodge your return for you.

Due to the increased volume, please allow up to 5 business days for your sale returns to be processed once received back at our warehouse.

Please allow 7 business days for your return to be processed during sale periods.

PLEASE NOTE: we do not accept returns on underwear & intimates. All products must be returned following our regular returns conditions (unworn, unwashed, all tags still attached, and in original packaging).

While we do offer the ability to return your item if you are unhappy with it, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to our high turnover of stock and item availability; therefore, we cannot guarantee your item will be in stock by the time we receive your return, and we will instead issue you a store credit.

Unfortunately, if you choose to return an item purchased during a flash sale, we are unable to offer the same discounted sale price if you are looking to exchange your item for a different size once the sale has finished.

Discount codes are not valid on already marked down items online and during flash sale periods. This includes discount codes for first-time purchases when you sign up for our mailing list.

We accept payment via Credit Card, Paypal, Afterpay, Klarna, and zipPay.

Discount codes are not valid on already reduced items and during sale periods.

If your discount does not apply at checkout, or if you forget to apply it, unfortunately, we are unable to rectify this once the order has been placed. This includes adding the code once the order is lodged or refunding for the amount of the discount. If you are having trouble with your discount code, please email one of our friendly lords at customerservice@afends.com with the issue (before checkout) and they will help you out!

Destination	Cost	Delivery Time
Australia	FREE orders over $120 AUD $10 orders under $120 AUD	1-2 business days
New Zealand	FREE orders over $160 NZD $15 orders under $160 NZD	2-3 business days
Singapore	FREE orders over $150 SGD $20 orders under $150 SGD	3-5 business days
Hong Kong	FREE orders over $900 HKD $20 orders under $900 HKD	3-5 business days
Israel	FREE orders over $150 AUD $40 orders under $150 AUD	3-5 business days
Rest of the World*	FREE orders over $150 AUD $20 orders under $150 AUD	12 business days

*Unfortunately we are unable to deliver to Latvia, Lithuania, Russia, Ukraine, Indonesia, Dutch Caribbean, French Caribbean, Réunion, Guam, or Channel Islands.

Orders received before 12pm will be shipped on the same day. Please allow up to 1 week to dispatch during busy sale periods.

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company. If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility, Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid, and an additional $20 will be deducted to cover return shipping costs.

Unfortunately, as per our refunds & returns policy, we are unable to cancel any orders once they have been placed. If you are still unhappy when you receive your items, you can return the item to us via our Returns page.

Please see our Returns page.

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued. Please note; we receive many returns each week, so be sure to keep your tracking. Without this, we have no way of seeing if a parcel has reached our warehouse until it is processed. If you can