Returns & Refunds

Return Conditions

All products must be returned:

- Unworn and unwashed
- All tags attached with original packaging
- Free from make up and any scent (including deodorant, perfume or washing powder)
- Swimwear must have hygiene seal intact

We do not accept returns on the following items:
- Marked down sale items
- Intimates

Free Return Shipping

You now have the option to return your full price items back to us for FREE if you select our online store credit option via our returns portal.

Simply lodge your return using our online portal link here, enter your email address used to place your order, select the eligible item(s) you wish to return and select the store credit option.
You will be emailed a pre-paid returns label to attach to your parcel which you can lodge at your nearest post office free of charge. 

Your store credit will be processed within 4 business days after it arrives back to our warehouse.
Credit notes are valid for 12 months and will be issued as an online gift card.
You will be emailed a unique code to enter upon checkout.

Free return shipping is currently only available to the following regions:

• Australia
• New Zealand
• Mainland USA
• Canada
• Europe
• United Kingdom

Please note: Customers shopping from outside of these regions are required to pay for their return shipping costs.

Still not sure? Jump onto live chat or send us an email at customerservice@afends.com, and we'll help you out.

Faulty or Incorrect Items

If you think you have received a faulty or incorrect item, please head to our returns centre here and enter in the email address used to place your order.
Your eligible item(s) will be available for free return, just select the item(s) you need to return and lodge return under reason 'faulty'.
Upload clear digital images of issues found for the team to assess.
The return status will update to 'return pending approval' and we will contact you within 24 hours to work on a resolution.

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We are happy to replace goods in the case of a manufacturing fault. Afends does not accept returns on items damaged by general wear and tear. Afends reserve the right to determine a genuine fault in the clothing. If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

Still not sure? Jump onto live chat or send us an email at customerservice@afends.com, and we'll help you out.

Exchanges

While we do offer the ability to return your item if you are unhappy with it, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to our high turnover of stock and item availability, therefore we cannot guarantee your item will be in stock by the time we receive your return and we will instead issue you a store credit.

If you do wish to return your item, what we suggest is to:

1. Book your return through our returns centre here and select store credit
2. Once your return is processed you’ll be emailed your store credit
3. Use your store credit upon checkout for your new order

Still not sure? Jump onto live chat or send us an email at customerservice@afends.com, and we'll help you out.

Store Credits

Full Price Items: If you opt for a store credit you will receive FREE RETURN SHIPPING
*Only available to select regions outlined below

 

Sale Items: Sale items are only eligible for a store credit
We will deduct $10.00 from your store credit amount for the cost of the pre-paid return shipping label

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To receive a store credit you need to lodge your return here and enter in the email address used to place your order.
Your eligible item(s) will be available to return, just select the item(s) you need to return, select your reason for return and then choose the option 'store credit'
You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.
Your gift certificate will be issued within 4 business days after it arrives back to our warehouse.

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Store credits are valid for 12 months from issue date and will be issued as an online gift card.
You will be emailed a unique code to enter upon checkout.
All gift cards can only be redeemed through our online store and cannot be refunded.

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Free return shipping is currently only available to the following regions:

• Australia
• New Zealand
• Mainland USA
• Canada
• Europe
• United Kingdom

Still not sure? Jump onto live chat or send us an email at customerservice@afends.com, and we'll help you out.

Refunds

Refunds are eligible for full priced items within 30 days of receiving your goods.
We will deduct $10.00 for the cost of the pre-paid return shipping label from your refund.
Please note: Refunds are not eligible for sale items.

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To receive a refund you need to lodge your return here and enter in the email address used to place your order.
Your eligible item(s) will be available to return, just select the item(s) you wish to return, select your reason for return and choose the option ‘refund'.
You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.

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Depending on your payment method the funds may take 2-3 business days to clear back into your account.
All refunds will be processed back to the original payment method used to place the order.
If you have used a combination of store credit, credit card, PayPal or AfterPay then your store credit will be re-issued as a gift card and your payment refunded.

Still not sure? Jump onto live chat or send us an email at customerservice@afends.com, and we'll help you out.

Sale Refunds

Any sale items purchased are eligible for store credit only, strictly no refunds unless the product is damaged or faulty. This includes items from marked down sale section and items purchased during sale promotions. Returns must be lodged within 30 days from sale date and with all tags attached.

$10 will be deducted from your store credit to cover the cost of return shipping. Unfortunately if you choose to return your sale item for a store credit we are unable to offer the same discounted price if you were wanting to re-purchase the same item in a different size.

International Returns

Customers shopping from outside of Australia, New Zealand, Mainland USA, Canada, Europe and United Kingdom are required to pay for their return shipping costs unless they are deemed faulty.

Any additional duties and taxes assessed by international customs when returning items from overseas are the responsibility of the customer.

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Head to our returns centre here and enter in your email address used to place the order.

Your eligible item(s) will be available to return, just select the item(s) you need to return from here, select your reason for return and then choose the option ‘refund'.

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Still not sure? send us an email at customerservice@afends.com, and we'll help you out.

When will my Return be processed?

We will process your return within 4 business days from the time of receiving your items.

We kindly ask our customers to allow up to 10 working days during busy sale periods for returns to be processed due to large volumes.

We will notify you via email once your return has been processed.

Please note: It can take up to 14 days for returns to arrive at our warehouse depending on postage times and the return location.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Can I change my return once it has been lodged?

Unfortunately, once a return has been lodged, we are unable to make any changes to it.

This includes changing your option from a refund to an online credit and vice versa.

If you simply wish to keep your items, please email our customer service team so we can close your return and refund you the returns label price if you were required to pay. 

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Can I return an Item purchased from one of your independent retailers?

Currently, items purchased through our online store can only be returned directly through our online returns centre and cannot be exchanged or refunded in any of our concept stores.

Can I return an Item purchased in your concept stores via the online return centre?

Currently, If you purchased an item in any of our concept stores and wish to return it, please contact the store directly.

You can find the contact details for all of our concept stores here.

Can I return an Item purchased from one of your independent retailers?

If you wish to return an Afends item that you purchased through one of our retailers, you will need to contact them directly. 

We do not accept returns on items that were not purchased directly from our online store.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.