Returns & Refunds

• Instant Refund with Refundid - $10 AUD or $20.00 USD will be deducted to cover the cost of return shipping label
• Store Credit & Standard Refund - $10 AUD or $20.00 USD will be deducted to cover the cost of return shipping label

1. Click the link to the returns portal, and select the items you'd like to return.
2. Download & print your pre-paid return shipping label & stick it on your parcel.
3. Drop it in your local post box.

GENERATE RETURN LABEL HERE

All products must be returned unworn and unwashed.

• All tags attached with original packaging
• Free from makeup, animal hair, and any scent (including deodorant, perfume, or washing powder)
• Swimwear must have hygiene seal intact

We do not accept returns on the following items:

• Intimates & underwear

If your items do not meet these conditions, your return request will be denied.

Please note: If your return request is denied and you don't respond to the email you received from our customer service team within 3 weeks, your item(s) will not be returned to you.

You now have the option to return your full-price items back to us for FREE if you select our online store credit option via our returns portal. Simply lodge your return using our online portal link here, enter your email address used to place your order, select the eligible item(s) you wish to return, and select the store credit option. You will be emailed a pre-paid returns label to attach to your parcel, which you can lodge at your nearest post office free of charge. Your store credit will be processed within 4 business days after it arrives back to our warehouse. Credit notes are valid for 3 years and will be issued as an online gift card. You will be emailed a unique code to enter upon checkout.

Free return shipping is currently only available to the following regions:

• Australia
• New Zealand

Please note: Customers shopping from outside of these regions are required to pay for their return shipping costs.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

If you think you have received a faulty or incorrect item, please head to our returns centre here and enter in the email address used to place your order. Your eligible item(s) will be available for free return, just select the item(s) you need to return and lodge return under the reason 'faulty.' Upload clear digital images of issues found for the team to assess. The return status will update to 'return pending approval,' and we will contact you within 24 hours to work on a resolution.

We are happy to replace goods in the case of a manufacturing fault. Afends does not accept returns on items damaged by general wear and tear. Afends reserves the right to determine a genuine fault in the clothing. If an item is deemed to have manufacturer damage/fault, you will not incur any additional costs and will be offered a replacement item or a refund/store credit.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

While we do offer the ability to return your item if you are unhappy with it, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to our high turnover of stock and item availability; therefore, we cannot guarantee your item will be in stock by the time we receive your return, and instead, we will issue you a store credit. If you do wish to return your item, what we suggest is to:

1. Book your return through our returns centre here and select store credit.
2. Once your return is processed, you'll be emailed your store credit.
3. Use your store credit upon checkout for your new order.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Full Price Items: If you opt for a store credit, you will receive FREE RETURN SHIPPING. Only available to Australia and New Zealand.

Sale Items: Sale items are only eligible for a store credit. We will deduct $10.00 AUD or $20.00 USD from your store credit amount for the cost of the pre-paid return shipping label depending on the region. To receive a store credit, you need to lodge your return here and enter in the email address used to place your order. Your eligible item(s) will be available to return, just select the item(s) you need to return, select your reason for return, and then choose the option 'store credit.' You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.

Your gift certificate will be issued within 4 business days after it arrives back at our warehouse. Store credits are valid for 3 years from the issue date and will be issued as an online gift card. You will be emailed a unique code to enter upon checkout. All gift cards can only be redeemed through our online store and cannot be refunded.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Refunds are eligible for full-priced items within 30 days of receiving your goods. We will deduct $10.00 AUD or $20.00 USD for the cost of the pre-paid return shipping label from your refund. Please note: Refunds are not eligible for sale items, only store credits.

To receive a refund, you need to lodge your return here and enter the email address used to place your order. Your eligible item(s) will be available to return, just select the item(s) you wish to return, select your reason for return, and choose the option ‘refund.' You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.

Depending on your payment method, the funds may take 2-3 business days to clear back into your account. All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit, credit card, PayPal, or AfterPay, then your store credit will be re-issued as a gift card, and your payment refunded.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Sale items can only be returned for a store credit with $10.00 AUD or $10.00 USD deducted to cover shipping; refunds are not available. This includes items from the marked down sale section and items purchased during sale promotions. All sale item returns must be lodged within 30 days by emailing customerservice@afends.com.

If you would like to return full-priced and sale items together, please contact customer service so they can lodge your return for you. Unfortunately, if you choose to return your sale item, we are unable to offer the same discounted price if you were wanting to re-purchase the same item in a different size.

Customers shopping from outside of Australia, New Zealand, Mainland USA & Canada are required to pay for their return shipping costs unless they are deemed faulty. Any additional duties and taxes assessed by international customs when returning items from overseas are the responsibility of the customer.

Head to our returns centre here and enter your order number and the email address used to place the order. Your eligible item(s) will be available to return, just select the item(s) you need to return from here, select your reason for return, and then choose the option ‘refund.'

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

We aim to process returns within 7 business days from the time of receiving your items, unless an instant refund has been selected.

Please allow 7 business days for your return to be processed during sale periods. We will notify you via email once your return has been processed.

Please note: It can take up to 21 days for returns to arrive at our warehouse, depending on the postage times and the return location.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

Unfortunately, once a return has been lodged, we are unable to make any changes to it. This includes changing your option from a refund to an online credit and vice versa. If you simply wish to keep your items, please email our customer service team so we can close your return and refund you the returns label price if you were required to pay.

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

If you wish to return an Afends item that you purchased through an independent retailer you need to contact them directly. 

Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.