Refund policy

 

Returns 
Our policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot offer you an exchange, refund or gift card.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are not eligible for return.

Please note: we are unable to make any changes or cancellations to orders once they have been placed, if you are unhappy when you receive the items you can lodge your return through our online portal to get your item/s back to us!

Exchanges
Our Return Policy offers 1 free size exchange per order (only on full-priced items). After 1 exchange has been completed & returned, a gift card can be issued to put towards a new order.

Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, a full refund will be issued.

Australian customers can opt for an instant exchange to avoid missing out.

Once an instant exchange is booked, customers have 14 days to ship the return parcel with the provided return label before a charge is applied. 

Refunds (if applicable) 
We offer refunds only on full-priced items if returned within 30 days of delivery. If outside 30 days, you will not be eligible for return.

We do not offer refunds on sale items unless it is deemed faulty by our team.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@afends.com.

 

For more information go to our Returns & Refunds page.