Questions - Crew Neck Coffee

SHIPPING DURING SALE PERIODS

Please allow up to 5 business days for orders to be dispatched.

Our warehouse will be working overtime to ship out an increased volume of orders during sale periods so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.

If you need to update your shipping details please call customer service on (02) 6680 7403 as soon as possible. 

SHIPPING TO PO BOXES

Express Post is unavailable for delivery to PO Boxes.
Your order will be sent with standard post.

ORDER PROCESSING TIME

We aim to dispatch all orders within 24 hours between Monday - Friday.
We dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be dispatched.

ORDER TRACKING

Once your order has been picked up from our warehouse, you'll receive an email from the courier company with a tracking number & delivery estimate.

All orders are shipped with an Authority to Leave – This gives the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.

CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED?

Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.

As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please give our customer service team a call on (02) 6680 7403 to see if they are able to catch it before it is on it's way! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!

INTERNATIONAL CUSTOMS & DUTY CHARGES

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.