Returns - Australia

Returns must be lodged within 30 days from the date you received your goods and we will provide you
with a store credit or refund.
Refunds will have $10 AUD deducted to cover the cost of shipping.
There is no return shipping fee for store credits on full priced products.
All products must be returned:
• Unworn and unwashed
• All tags attached with original packaging
• Free from makeup, animal hair and any scent
• Swimwear must have hygiene seal intact
*Please Note: We have the right to refuse any return if the item does not meet the above conditions.
We do not accept returns on the following items:
• Intimates & underwear
We aim to process returns within 7 business days from the time of receiving your return items, unless
an instant refund has been selected. During sale periods this can be extended to up to 12 days.
We only accept returns placed from AFENDS online store or concept stores.
Please contact us if you have experienced any issue with your order. We will do whatever we can
to help you out.
Our customer service team are available to help with your questions during the below hours:
8:30am - 5pm AEST Monday to Thursday
8:30am - 3pm AEST Friday